If you can't find the answers you need below, please contact us online (social, email or web chat).

Christmas

When will my Christmas order be delivered?

How do I place my Christmas order?

How do I change or cancel my Christmas delivery?

How do I find out what’s in my Christmas veg box?

Will items delivered before Christmas last until Christmas?

Something I want says 'Sold out'. Will it become available again?

Are you selling Christmas dinner boxes this year?

Why can’t I add a recipe box for Christmas week?

Do I need to book a delivery slot? Is there a deposit to pay?

Can I get my order delivered to a different address for Christmas?

Will you be delivering between Christmas and New Year?

Where can I find cooking instructions and ingredient information for my Christmas food?

Ordering & account management

How do I add to my next delivery?

How do I change my next delivery?

How do I cancel my next delivery but not my regular order?

How do I confirm my next delivery?

How do I set up a regular order?

How do I remove something from my order?

How do I cancel my regular order?

Something I want says 'Sold out'. Will it become available again?

I’ve got a regular order set up, but I want to swap to a different box just for my next delivery. How do I make a one-off change?

How do I set up a regular order with alternating boxes every other week?

How do I know what’s coming in my next delivery?

When is the latest I can change my order?

Do I have to order every week?

How do I pause my regular order (such as for a holiday)?

Is there a minimum spend?

If I don't like something in my veg box, can I swap it for something else?

I think something is missing from my order…

Problems signing in?

How do I sign out?

Delivery

Do you charge for delivery?

How do I pause my deliveries?

How do I change my delivery address?

How do I add or update my delivery instructions?

What should I do with my packaging?

When do you deliver? Do I need to be at home?

What should I do if my box hasn’t arrived?

What should I do if there’s a problem with my delivery?

Recipe boxes

Why have you changed your recipe boxes? What has changed?

Have the prices changed?

What do I do with the packaging?

What ingredients and equipment do I need at home for a recipe box?

Are your plant-based recipes vegan?

What ingredients and equipment do I need at home for a recipe box?

Box information

How can I find out the box contents?

Why did my veg box contain something different to the list I saw when I ordered?

How long is the shelf life on your food?

Refer a friend

How does Refer a Friend work?

Does my friend have to sign up for regular deliveries?

When will I get my £15 credit?

How do I use my credit?

Why haven’t I received my credit?

What can I spend the credit on?

How long does the credit last?

How many times can I refer a friend?

Can I refer people in my own household?

I referred a friend to Riverford in the past, can I still claim the credit?

How are the trees planted?

Payment

How do I pay?

Why do you store my payment information?

How do you store my payment / credit card information?

How do I update my payment details?

How do I redeem a credit on my account?

How do I redeem a Riverford gift voucher?

Where do I find my receipt?

Ethics & the Environment

Is everything you sell organic?

Why isn't your fish organic?

What about your eggs? Why aren’t they Red Lion stamped?

Do you air freight?

Coronavirus

What extra precautions are Riverford taking to protect customers?

What precautions are Riverford taking to protect co-owners?

Privacy of Personal Information

Where can I find the Riverford privacy policy?

How do you store personal information?

How long do you hold my information for?

Still looking for help?

If you can't find the answers you need above please visit our help & contact page.