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Coronavirus & current availability

Why are fewer products available?

What extra precautions are Riverford taking?

Ordering & account management

How do I add to my next delivery?

How do I change my next delivery?

How do I confirm my next delivery?

How do I set up a regular order?

How do I remove something from my order?

I’ve got a regular order set up, but I want to swap to a different box just for my next delivery. How do I make a one-off change?

How do I set up a regular order with alternating boxes every other week?

How do I know what’s coming in my next delivery?

How do I cancel my next delivery but not my regular order?

When is the latest I can change my order?

Do I have to order every week?

How do I pause my regular order (such as for a holiday)?

Is there a minimum spend?

If I don't like something in my veg box, can I swap it for something else?

I think something is missing from my order…

Problems signing in?

How do I sign out?

Delivery

How do I pause my deliveries?

How do I change my delivery address?

How do I change my delivery instructions?

What should I do with my packaging?

When do you deliver? Do I need to be at home?

What should I do if my box hasn’t arrived?

What should I do if there’s a problem with my delivery?

Box information

How can I find out the box contents?

What ingredients and equipment do I need at home for a recipe box?

How long is the shelf life on your food?

Payment

How do I pay?

How do I update my payment details?

How do I redeem a Riverford gift voucher?

Where do I find my receipt?

Ethics & the Environment

Is everything you sell organic?

Why isn't your fish organic?

What about your eggs? Why aren’t they Red Lion stamped?

Do you air freight?

Still looking for help?

If you can't find the answers you need above please visit our help & contact page.