If you can't find the answers you need below, please contact us online (social, email or web chat) 8.30am - 6.00pm. Some of our most vulnerable customers are not online, so please leave phone lines open for them if possible.

Coronavirus & current availability

Why are fewer products available?

Why have items been removed from my regular order?

Is my order secured?

Can I amend my order?

Can I change my delivery address?

When will products be back in stock?

What extra precautions are Riverford taking?

Ordering & account management

How do I add to my next delivery?

How do I change my next delivery?

How do I remove an item from my next delivery, but keep it in my regular delivery?

How do I confirm my next delivery?

How do I sign out?

When is the latest I can change my order?

Do I have to order every week?

Does my order have to include a box?

How do I pause my regular order (such as for a holiday)?

Is there a minimum spend?

If I don't like something in my veg box, can I swap it for something else?

I think something is missing from my order…

Problems signing in?


How do I pause my deliveries?

How do I change my delivery instructions?

What should I do with my packaging?

When do you deliver? Do I need to be at home?

What should I do if my box hasn’t arrived?

What should I do if there’s a problem with my delivery?

Box information

How can I find out the box contents?

What ingredients and equipment do I need at home for a recipe box?

How long is the shelf life on your food?


How do I pay?

How do I update my payment details?

Where do I find my receipt?

Ethics & the Environment

Is everything you sell organic?

Why isn't your fish organic?

What about your eggs? Why aren’t they Red Lion stamped?

Do you air freight?